Customer Service
(903) 234-8922
Privacy Policy
Privacy Policy
Effective Date: May 21, 2025 · Last Updated: July 30, 2025
At East Texas Carports, your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and share your personal information. By using our services or website, you agree to the terms outlined below.
MANUFACTURER AND INSTALLER
6 TO 8 WEEK LEAD TIME
FREE DELIVERY & INSTALL
SHERWIN-WILLIAMS COATED PANELS
1. Introduction
East Texas Carports LLC operates from 1001½ W. Cotton St., Longview, TX 75604, serving Longview, Marshall, Tyler, and surrounding East Texas communities, as well as our broader service area. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website or services. By using our services or website, you agree to the terms outlined in this Privacy Policy.
2. Terms & Definitions
Company, We, Us, Our — refers to East Texas Carports LLC.
Personal Data — any information that can identify you, such as name, email, phone number, or address.
Usage Data — information automatically collected when you use our website.
Cookies — small files stored on your device to improve your website experience.
3. Personal Data We Collect
Information You Provide
- Name, email address, phone number, mailing address
- Property address, carport specifications, building requirements, timeline preferences
- Messages, emails, phone call notes, and consultation details
- Billing address and payment method details (processed securely through third-party processors)
Information Collected Automatically
- Pages visited, time spent on site, referring websites, device information
- General geographic location (city/state level) to provide relevant local information
- IP address, browser type, device type, operating system
Cookies & Tracking Technologies
We use cookies to remember your preferences and improve website functionality, analyze website traffic and user behavior, and provide personalized content about our steel building services.
4. How We Use Your Data
Primary Service Uses
- Calculate pricing for steel carports, metal buildings, and custom structures
- Coordinate site visits, installations, and delivery within our service area
- Send project updates, installation schedules, and service information
- Follow up on completed projects and gather feedback
Business Operations
- Maintain customer records and project history
- Handle billing and payment for services
- Meet regulatory requirements and resolve disputes
- Analyze market trends and improve our services
Marketing Communications
With your consent, we may send you information about new steel building products and services, special offers and promotions, and seasonal maintenance tips for metal structures. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
5. Data Sharing & Disclosure
Service Providers
- Payment Processors — secure handling of payment transactions
- Delivery Partners — coordination of material delivery to your location
- Installation Crews — licensed contractors who perform on-site work
- Technology Providers — website hosting, email services, and customer management systems
Business Transfers
In the event of a merger, acquisition, or sale of East Texas Carports, your information may be transferred to the new owner, subject to the same privacy protections.
Legal Requirements
We may disclose information when required by law or to comply with legal obligations or court orders, protect our rights, property, or safety, or investigate potential violations of our terms of service.
We never share your personal information with competitors. We only share data with trusted service providers assisting with delivery and installation.
6. Security Measures
Technical Safeguards
- Sensitive data is encrypted in transit and at rest
- Data stored on protected servers with access controls
- Security systems updated regularly to address new threats
- Network protection against unauthorized access
Operational Security
- Limited employee access to personal information on a need-to-know basis
- Staff educated on privacy protection and data handling procedures
- Proper destruction of physical and electronic records when no longer needed
While we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Privacy Rights
Access and Correction
- Request a copy of the personal information we have about you
- Correct any inaccurate or outdated personal data
- Access your account settings to modify preferences
Data Control
- Ask us to delete your personal information (subject to legal requirements)
- Unsubscribe from promotional communications
- Request your data in a portable format
To exercise any of these rights, contact East Texas Carports at (903) 234-8922 or email info@easttexascarports.com. We'll respond to your request within 30 days.
8. Children's Privacy
East Texas Carports does not knowingly collect personal information from children under 13 years of age. For minors ages 13–18, we will obtain verifiable parental consent before processing such information.
9. Policy Updates
We communicate changes to this policy through prominent notification on our homepage, direct communication to registered customers, and an updated date displayed at the top of this policy. For major changes, we'll provide at least 30 days' notice before the changes take effect.
10. Contact Information
scheduling & manufacturing
Kilgore, TX
970 Post Oak Rd.
Kilgore, TX 75662
Every steel carport, garage, and barn is manufactured here.
Office
Hours
Monday–Friday: 8 AM–5 PM
Saturday: 8 AM–12 PM
Sunday: Closed
11. Privacy FAQ
How long do you retain my information?
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Customer project records are typically kept for 7 years for warranty and tax purposes.
Do you share my information with third parties?
No, we never share your personal information with competitors. We only share data with trusted service providers assisting with delivery and installation.
Is my credit card information protected?
We use secure, PCI-compliant payment processors and never store complete credit card information on our systems. All payment data is encrypted.
How do I request that my data be deleted?
Contact us at (903) 234-8922 or info@easttexascarports.com to request data deletion. We retain some records where required for legal and warranty obligations.
