Customer Service
(903) 234-8922
Warranty
Our metal buildings are engineered to withstand severe weather conditions across our six-state service area, including high winds from thunderstorms, tornadoes, and seasonal severe weather events.
What Does Our Metal Building Warranty Cover?
East Texas Carports provides comprehensive warranty protection designed to safeguard your investment and ensure long-term performance of your metal building.
1 Year Coverage
Maintenance Warranty
Roof leak repairs at panel fastening points
Material defect and installation issue repairs
Rust protection under normal weather exposure
Rust protection under normal weather exposure
Effective from installation date - Complete protection during the critical first year of ownership.
20 Year Coverage
Sherwin-Williams® Paint Warranty
Premium powder-coated metal finish protection
Rust prevention on painted sheet metal
Corrosion resistance under environmental conditions
Color retention and finish durability
Industry-leading paint protection using Sherwin-Williams® advanced coating technology.
5-20 Year Coverage
Steel Frame Rust Protection
14-gauge frame: 5-year rust warranty
12-gauge frame: 20-year rust warranty
Full replacement coverage in initial years
Free replacement parts for extended coverage
Choose your protection level - Standard or premium frame options with corresponding warranty coverage.
Important Warranty Terms and Limitations
PLEASE READ CAREFULLY: Understanding these terms protects your warranty coverage and investment.
⚠️ WARRANTY VOIDANCE POLICY - CRITICAL INFORMATION
Any modifications, additions, or alterations made to your metal building after installation will IMMEDIATELY VOID ALL WARRANTY COVERAGE.Prohibited Modifications Include:
Electrical or Plumbing Additions: Installing wiring, lights, plumbing fixtures, or utility connections not included in original design
Aftermarket Door/Window Changes: Replacing or modifying doors/windows with non-approved third-party products
Interior Finishes: Adding shelving, insulation, drywall, wood paneling, or storage lofts not pre-approved
Structural Changes: Any modifications to framing, panels, or roof system
REQUIREMENT: All modifications must receive written approval from East Texas Carports BEFORE work begins. Contact us for pre-approval to maintain warranty coverage.
Wind Warranty Requirements
Certified anchors and bracing MUST be purchased through East Texas Carports
Customer-supplied anchors void wind protection
Stable soil conditions required for eligibility
Buildings on wooden platforms require professional installation
Wind damage from unsecured doors automatically voids warranty.
Paint Warranty Exclusions
20-year Sherwin-Williams® paint warranty does NOT cover:
Chemical exposure (harsh cleaners, industrial solvents)
Salt exposure (coastal air, road de-icing agents)
Physical wear causing chipping, fading, bubbling, or peeling
Environmental damage from extreme conditions
Frame Rust Warranty Terms
14 Gauge Frame:
Year 1: Full replacement + installation
Years 2-5: Free parts only (customer installs)
12 Gauge Frame:
Years 1-2: Full replacement + installation
Years 3-20: Free parts only (customer installs)
Maintenance Requirements for Warranty Validity
Door Security: All doors must remain properly latched during wind events
Debris Removal: Regular clearing of debris and standing water required
Inspection: Customers must inspect building components upon delivery/installation
Prompt Reporting: Warranty claims must be reported immediately when discovered
Certified Wind Protection with Upgraded Anchoring Systems
14-Gauge Steel Frame
120 MPHStandard strength option with reinforced anchors and bracing for reliable storm protection
12-Gauge Steel Frame
140 MPHPremium strength option for maximum structural integrity and severe weather resistance
Important: Standard rebar anchor installation does not include wind warranty coverage. Upgraded certified anchoring and bracing systems are required for wind protection eligibility.
Snow Load Capacity and Structural Performance
Our buildings are designed for diverse climate conditions across Texas, Louisiana, Oklahoma, Arkansas, Kansas, and Mississippi, including high humidity, seasonal storms, tornadoes, and temperature variations common throughout the South Central United States.
35 PSF Snow Load Rating
Designed for ground snow loads up to 35 pounds per square foot
Reinforced roof design prevents sagging and stress damage
Code-compliant construction meets regional safety standards
Enhanced trusses and framing available for high-snow regions
Customized recommendations based on your specific location
Door Coverage and Hardware Protection
90 Day Coverage
Roll-Up and Walk-In Doors
Manufacturing defect repairs and replacements
Hardware and fastening component coverage
Lock and handle malfunction protection
Proper latching and sealing functionality
1 Year Coverage
Extended Door Protection
Sliding latches and exterior handles
Rust protection under normal use conditions
Defective parts replacement coverage
Professional adjustment service (first 90 days free)
Important: Doors must remain properly secured during wind events to maintain warranty coverage. Wind damage from unsecured doors is not covered under warranty terms.
