Your Complete FAQ Guide

When you’re investing in a metal building—from a carport or garage to a workshop or barn—there are a lot of questions. At East Texas Carports, we’ve gathered the most common ones and provided clear answers so you can confidently move forward. In this guide you’ll find everything from pricing and anchoring to installation timelines and warranty specifics. Dive in, use this as a checklist, and you’ll feel prepared for your project.

1. Who We Are & Where We Operate

Q: What’s the company’s location?
Our Sales & Scheduling Office is at 1000 ½ W Cotton St., Longview, TX 75604.
Our manufacturing facility is 970 Post Oak Rd., Kilgore, TX 75662.
Because we manufacture in-house, we have tighter control over quality, materials, and lead-times.

Q: What is our service area?
We serve clients across Texas, Oklahoma, Kansas, Arkansas, Louisiana and Mississippi. If you’re in East Texas (including Tyler, Longview, etc.), you’re in our core region.

Q: What exactly do we do?

• Design & engineering of your custom metal building.
• Manufacture in-house of steel frame and panels.
• Delivery and professional installation (unless you choose pickup/self-install option).

We do not typically include site work (grading, foundation slab) or interior finishes unless otherwise specified.

2. How to Contact & Start Your Quote

Q: How do I get in touch?
Call us at (903) 234-8922 — extension 1 for sales/quotes, extension 2 for tech/support/scheduling. Business hours are Monday-Friday 8 AM-5 PM, Saturday 8 AM-12 PM, or visit our contact page to send a message.

Q: What’s the quoting process?

• Determine building size, roof style, leg height, accessories.
• Decide on material gauge (14-gauge vs 12-gauge) and panel thickness.
• Discuss anchoring system (dirt, gravel, concrete, asphalt).
• Lock in a price with a 10% down payment.

3. Discounts & Payment Options

Q: Are there discounts available?
Yes — we offer military and first-responder discounts. Be sure to mention your status when you speak with our sales team.

Q: What payment methods?

• Cash, check, ACH transfers
• Debit card
• Credit card (3% transaction fee)
• Money order, wire transfer

Important: Your 10% down payment is non-refundable. It locks in your order and covers manufacturing materials.

If you need flexible payment options, ask about our available financing programs.

4. Timeline: From Order to Installation

Q: How long will it take?

• Design & confirm specs – you pick size, roof style, color, accessories.
• Lead time for manufacturing – usually 4-12 weeks, depending on production queue and custom features.
• Delivery & installation – once manufactured, scheduling depends on region, site access; installation usually takes 1-5 days.

Worst-case scenario – up to 16 weeks if there are complex site conditions, permit delays or remote location.

Tip: Build in some buffer time for site-prep, permit approvals, and weather delays.

5. Building Site & Anchoring Questions

Q: On what surfaces can you build?
We can install your building on dirt, gravel, asphalt or concrete — but each surface has different anchoring requirements.

Q: What anchoring systems are used?

• Dirt or gravel: Mobile Home Anchors (30″ corkscrews) spaced every ~10 ft.
• Asphalt: 30″ long asphalt-specific anchors.
• Concrete: 6″ long bolts; you’ll want slab to extend ~3″ beyond building footprint.
• Rebar anchors: 3′ rods in dirt/gravel — note: these do not qualify for wind warranty.

Why it matters: Using the right anchor is critical for structural integrity and full warranty eligibility.

6. Design & Customization Options

Q: What materials and gauges?
Standard: 14-gauge tubing + 29-gauge sheet metal.
Upgrade: 12-gauge tubing + 26-gauge sheet metal for heavier duty usage.

Q: Roof style and panel orientation?
Vertical roof panels are superior for drainage and weather resilience.
Horizontal panels may cost less and still look good, but may require more maintenance.

Q: Colors, screws, and finishes?
You can choose from a variety of roof, trim, and panel colors.

Additional features?

• Roll-up doors or walk-in doors (added cost).
• Two-tone color schemes: For horizontal panels, may be included; for vertical panels, likely extra cost.
• 45° angle cuts: We can accommodate, but each cut carries a $75 fee.

Q: Insulation?
Yes — we offer bubble-reflective insulation for roof/sides/ends. You’ll get a breakdown by area (roof vs sides vs ends).

7. Self-Install Option vs Full Installation

Q: Can I pick up the building and install myself?
Yes — if you prefer. We offer a 10% discount for pickup.

Important: If you self-install, you do not receive our installation warranty. Also, many wind-protection benefits may not apply.

Q: Should I choose full-service installation?
If you value full warranty coverage, professional installation, and ease, our full-service option is usually the better choice.

8. Financing & Pricing Considerations

Q: Is the price locked once I place the down payment?
Yes — with your 10% deposit, the quoted price is locked.

Q: What about hidden costs?

• Site preparation (grading, slab, drainage)
• Permit fees
• Electrical/plumbing if required (not included unless specified)
• Optional upgrades (doors, insulation, two-tone color)

Q: How do I budget?
Start with your basic size/building specs. Then add: installation, pad/anchors, optional features.

For more details, see our full pricing FAQs:
East Texas Carports FAQs

9. Warranty & Maintenance Basics

Q: What does the FAQ say about damage or defects?
You should report any issues promptly. Our technical support team will walk you through the claim process.

To understand coverage fully, review our complete warranty information.

12. Ready to Take the Next Step?

If you’re thinking about ordering a metal building, here’s your action plan:

• Measure your site
• Decide base specs
• Prepare your site
• Request a quote
• Lock in your price
• Schedule install

Call us today at (903) 234-8922 (ext. 1) or visit:

to get your free quote
Review our full FAQ

Your future metal building starts here.